At mito99, your privacy is not an afterthought. This Privacy Policy explains in plain terms what personal data we collect from you, why we collect it, how we use and store it, and what rights you have over your own information. We are committed to handling your data responsibly and transparently.
All personal data transmitted between your device and mito99's servers is protected by 256-bit SSL/TLS encryption. Your credentials, payment details, and account information are never sent in plaintext.
mito99 does not sell, rent, or trade your personal data to any third-party marketing companies. Your information is used solely to operate your account and comply with regulatory obligations.
You have the right to access, correct, and request deletion of your personal data. You can also withdraw consent for marketing communications at any time through your account settings or by contacting support.
Personal data is stored on restricted-access encrypted servers. Access is limited to authorised personnel only, and all internal data access events are logged and audited on a regular basis.
Promotional emails and SMS notifications are strictly opt-in. You can unsubscribe from all marketing communications at any time with a single click — we will never continue sending after you opt out.
mito99's data practices comply with applicable data protection laws and our licensing obligations, including requirements relating to KYC verification, AML record-keeping, and data breach notification.
This Privacy Policy ("Policy") describes how mito99 ("mito99", "we", "us", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "Player", "User") who access and use the mito99 online sports betting and live casino platform at https://mito99.lat and any associated subdomains or applications.
mito99 is committed to maintaining the privacy and security of your personal information in accordance with applicable data protection laws and our internal data governance standards. We process your personal data only to the extent necessary to provide you with our services, comply with legal and regulatory obligations, and where you have given us your informed consent.
By accessing the mito99 platform, registering an account, or using any part of our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the mito99 platform.
For the purposes of this Privacy Policy, the following definitions apply:
mito99 collects the following categories of personal data in the course of providing our services:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & KYC verification |
| Financial Data | Bank account details, e-wallet identifiers (TNG, Boost, GrabPay), transaction history, deposit and withdrawal amounts in MYR | Deposit / withdrawal requests |
| Gambling Activity Data | Bet history, wagering amounts, game preferences, bonus usage, wins and losses | Throughout platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, page views | Each platform visit |
| Communications Data | Live chat transcripts, support email exchanges, feedback submissions | When you contact support |
| Marketing Preferences | Email opt-in/opt-out status, SMS marketing consent, preferred promotional categories | Registration & account settings |
mito99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless legally required to do so (for example, in connection with a responsible gambling self-exclusion request or a regulatory inquiry).
mito99 collects your personal data through the following channels:
The majority of personal data we hold is provided directly by you during the account registration process, KYC verification submissions, deposit and withdrawal requests, communications with our customer support team, and voluntary completion of surveys or feedback forms.
When you access and use the mito99 platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, browser type, device identifier, and behavioural data such as pages visited and session duration. See Section 8 for full details on our use of cookies.
mito99 may receive personal data about you from authorised third-party sources including:
mito99 uses the personal data we collect for the following purposes:
mito99 processes your personal data on the following legal grounds:
mito99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties only to the extent necessary and always subject to appropriate contractual safeguards:
We engage authorised third-party service providers who process personal data on our behalf, including: payment processing providers (covering Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transaction processors), identity and age verification service providers, cloud hosting and server infrastructure providers, fraud detection and AML screening services, and customer support platform providers. All such providers are bound by data processing agreements requiring them to process data only on our instruction and to maintain appropriate security measures.
mito99 may disclose personal data to regulatory bodies, licensing authorities, financial intelligence units, law enforcement agencies, or courts where we are legally obligated to do so, or where disclosure is necessary to prevent serious harm or illegal activity. We will notify you of any such disclosure where permitted by law to do so.
In the event of a merger, acquisition, or sale of all or part of mito99's business, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will provide notice to affected players in advance of any such transfer where practicable.
The mito99 platform uses cookies and similar tracking technologies to provide you with a functional, secure, and personalised user experience. Cookies are small data files stored on your device by your browser when you visit a website.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling strictly necessary cookies may impair the functionality of the mito99 platform, including your ability to log in or process transactions.
mito99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following considerations:
When personal data is no longer required and there is no legal basis for continued retention, mito99 will securely delete or anonymise it in accordance with our data destruction procedures.
mito99 implements a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mito99 will notify the relevant supervisory authority within the timeframe required by applicable law and will inform affected players without undue delay where the breach is likely to result in a high risk to those individuals.
Subject to applicable data protection laws and certain limited exceptions, you have the following rights in relation to the personal data mito99 holds about you:
You have the right to request a copy of the personal data mito99 holds about you, along with information about how it is processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account details directly through your account settings.
In certain circumstances, you may request that mito99 delete your personal data. Note that this right is subject to exceptions where retention is required by law, such as AML record-keeping obligations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or a contract with you, and is carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another service.
You have the right to object to the processing of your personal data where mito99 relies on legitimate interests as its legal basis. You may also object at any time to the processing of your data for direct marketing purposes.
To exercise any of the above rights, please contact our data support team via live chat on the platform or by email at [email protected]. We will respond to all verified data rights requests within 30 days. In cases of particular complexity, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reasons for the delay.
mito99 does not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to comply with the request.
mito99 is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data from any person under the age of 21. Our registration process includes age verification steps, and we conduct additional identity verification checks as part of our KYC procedures.
If mito99 discovers or is notified that a person under the age of 21 has registered an account or submitted personal data to our platform, we will immediately close the account, refund any deposits made, delete the personal data associated with that account from our active systems (subject to any mandatory retention obligations), and take appropriate steps to prevent further access.
mito99 operates as an international online platform and may engage service providers and infrastructure partners located in countries other than Malaysia. As a result, your personal data may be transferred to and processed in jurisdictions outside Malaysia. In all cases where personal data is transferred internationally, mito99 ensures that appropriate safeguards are in place to protect your data, including:
By using the mito99 platform, you acknowledge and consent to the transfer of your personal data in accordance with the safeguards described above.
mito99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the data processing activities we carry out. The most current version of this Policy will always be available at https://mito99.lat/privacy-policy.
Where changes to this Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — mito99 will provide advance notice to registered players via email or an in-platform notification prior to the changes taking effect. For minor clarificatory amendments, updated versions may take effect immediately upon publication.
Your continued use of the mito99 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way mito99 processes your personal data, please contact us through any of the following channels:
Our support team is available around the clock and is experienced in handling data rights requests, marketing opt-outs, and account data queries. All communications are handled in English.
For matters relating to responsible gambling, self-exclusion, or account deposit limits, please visit our dedicated Responsible Gambling page for full details of available tools and support resources.
We built mito99 with player trust at the centre of everything we do — from how we handle your data to how quickly we process your withdrawals. Have a data question? Our team is here 24/7.
For players aged 21 and above only. Please gamble responsibly.